All Aussie Accounting Adventures - Tech Edition
All Aussie Accounting Adventures - Tech Edition
Breaking Up With Clients - Dear Client ... It's you, not me!
Breaking up with a client shouldn’t feel like jumping out of a plane with no parachute, but let’s be real, sometimes it totally does. In this episode, Amy and Jack get into the gloriously messy business of saying “thanks, but no thanks” to clients who drain your team, margins, and will to live.
We unpack the emotional hurdles (hi, guilt and cashflow panic), the sneaky red flags you’ve probably been ignoring (late emails, late payments, and way too many “quick questions”), and the legit steps to offboard like the polished pro you are with the a sprinkle of tech thrown in, as always. Whether it’s setting firmer boundaries, scoring clients like you score staff, or finally sending that “we’re not the right fit” email, we’ve got you.
You’ll learn how to:
- Spot energy-zapping red flags early
- Use client KPIs (yes, that’s a thing) to assess fit
- Price for friction, or show them the door, gently
- Handle offboarding like a boss (ethical letters, docs, ledgers, oh my)
- Deal with churn, silent exits, and awkward online reviews with grace and grit
So if you’re ready to protect your peace and kick that chaos to the curb hit play and join us on the next tech adventure.
And ... for some big poddie news, you have to listen to the end of the episode, I'm not crying ... you are!
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David Easton (@davidjeasty) | Insta...
We're talking about breaking up with clients today, and it's just always a sad topic. No one ever likes to go through a breakout. I mean, there's obviously reasons why you go through a breakout, but no one ever likes to go through it.
SPEAKER_03:That's right. Maybe maybe what comes out the other side, but not necessarily the process.
SPEAKER_01:Yeah, the process is always just crappy, and I just don't like it. So anyway, we should probably perk up a little bit because we're obviously here to do a do an episode, but we are today talking about breaking up with clients and what that process is, um, what the offboarding process is, if there's any tech associated with it. Ironically, it's probably a removal of tech rather than an additional of tech. And it yeah, but otherwise, um, offboarding and breaking up with clients.
SPEAKER_03:Yeah, this is this is a big one, I think, especially for the uh, you know, uh small accounting firm kind of space, because this comes up in every Facebook group ever. Uh, you know, people telling a story about a bit of a nightmare with a client and comment after comment after comment appeal saying, just let them go, say goodbye, you'll be you'll be better for so true.
SPEAKER_01:So, so true. Yes, it happens all the time.
SPEAKER_03:But what makes it so hard? Why why don't these people let them go?
SPEAKER_01:Do you want my honest opinion on this?
SPEAKER_03:Well, yeah, I mean, yeah, I guess it's human nature.
SPEAKER_01:Yeah. I mean, it's human nature. Ultimately, our entire industry is built on relationships. So if you have spent the time and the effort building a relationship with a client, it hurts like when you need to make a tough decision because they're no longer actually either supporting your business needs or, you know, responding in the way that you feel like you should be, you know, um, or they should be behaving. And it's because you've actually invested time and you have hope that things will always be delightful and lovely. There's also this no one likes to be told effectively that you're not good enough for whatever reason that is. But if you think about what a breakup is, that's kind of in a way, that's a little bit, there's a bit of a there's a crux to that, which is for whatever reason, you aren't good enough for what I need in my life right now. Brutal and harsh, I appreciate, but that's also what I guess breaking up is, and that's that's what happens when it comes to a client scenario. But it's hard when um I think it's hard on both sides of the coin, i.e., when a client just breaks up with you for no reason, you're like, screw you. Um not always, sometimes you're happy. Um, or when you decide that it's time for you to break up with a client.
SPEAKER_03:Well, I I think that I think that there is a big difference. Like you're obviously right that being told, hey, sorry, you're not the one for me anymore is you know, that would be that would hurt to, I'm sure, you know, especially if it comes as a surprise, versus delivering the news when it's coming from your side. I mean, it's interesting though that you didn't mention money at all in that. So I'd always thought that the reason why a lot of people hang on to bad clients is because they don't, you know, they're worried about the cash coming in. Because otherwise I'd just like, why wouldn't you just fire a bad client? It's like, well, actually, I need this money, right? Is there not a component of that?
SPEAKER_01:I think that there is always a potentially component of that depending on the size of the client and depending on what the revenue is that they bring in. But I think there is more of a um, I think there's an emotional tie to this, which is why people don't want to, because they're also concerned about the knock-on effect. If you fire a client, well, then what does that say about your reputation and how how how many people will they speak to? And will that potentially spread bad juju about you and your business? Who knows? In my opinion, when you cull a not so fabulous client from your um repertoire of clients, you open up the space to allow really good, brilliant clients come in.
SPEAKER_03:It's interesting, isn't it? Because it's it's this, you know, potentially awful person treating you or your staff badly and basically holding you to ransom because they pay you a fee when every other client who pays the same fee doesn't do that. So I it's funny because we, you know, we we were just building a house and we needed to get a concreter. And so I'm looking online at different concretors and looking at the Google reviews. And it's interesting how you know one in 15 is a one-star review, the others are all five stars.
SPEAKER_01:Yep.
SPEAKER_03:And you know, I've started to learn that you can read the comment and figure out whether or not that was, you know, that's just a person who just is not it, right? That that has nothing to do with the concretor whatsoever. That person is just a terrible operator, and they're completely unjustified in giving that, you know, in giving that.
SPEAKER_05:Exactly.
SPEAKER_03:And it's like, sure, if you say goodbye to a client, they may leave you with a one-star review. And that does hurt. That's like, you know, that's real stuff. But I I I think if that's you know, you can respond to it, you can explain yourself, you can justify it, and you move on. And that way, I think, yeah, you've got to be better for it.
SPEAKER_01:Definitely. I think the other challenge with this is that you also have to have the gumption to have a courageous conversation. And you know, we could ex we could expand today's topic to not just breaking up with a client, we could expand this to what happens if it's a team member? What happens if you have to move on a team member that isn't actually suitable for your business? It's all about, I guess, having courageous conversations with them. And they're hard, they're hard work having conversations like that. I mean, again, stereotypically, accountants aren't the most most forthright human beings. I'm generalizing. Please nobody take offense to that. But you're also, as a again, a generalization, accountants are all so damn bloody nice. You're all too nice. So I think sometimes, you know, that also impedes the ability to be able to have a courageous conversation because you just genuinely want to help people, which is the most admirable quality. But I swear you would sink your soul before you would actually try and upset or hurt a client relationship sometimes. Um, as I said, admirable, but not very commercial. Um, so so look, I think that that's, I mean, that's obviously what we're unpacking today, is all about um breaking out with clients, breaking out with team members, as I said, because we could expand it to that way. But I think when do you decide it's time to break out with a client? Like at what point? And I don't think every I don't believe that there's a hard and fast rule on this. I believe that every situation is going to be unique, but there definitely definitely have to be some characteristics that, you know, are the same.
SPEAKER_03:Yeah, I mean, I'm sure there are, there's probably some black and white lines here, you know. Um the the rude, aggressive, you know, anything worse than that kind of behavior that's just kind of not, you know, doesn't have a place in any relationship. So those ones I think are easy. But where maybe they just are slow to do anything, and then when they, you know, I think this is a common scenario when you've got this client who you you can ask for documents six months ago um and you don't get anything back, ask and ask and ask, get nothing back. And then as soon as they need something tomorrow, then they're on the phone in their new case. And it's kind of like, okay, that's not aggressive, or you know, you know, there's there's nothing of that sort, but it's completely unfair the double standards that you're offering here. Yeah. Um, I'm trying to help provide you notice, and you just ignore that, and then when you need something, you're you're coming at me. So I think those are that that's pretty common scenario that comes up, and I think maybe there's a probably similar to an employee, you know, there's a warning system that you can probably provide there to say, like, look, we're trying to run a business here, just like you. If this was your client, I'd be suggesting you have a conversation like this with them. So I'm having this conversation with you.
SPEAKER_01:And you know, it's funny you mention that. Like, so obviously employees have KPIs, measurable KPIs, right? And you know, your measurement is, you know, are you actually achieving and being a good employee and achieving the role as in as is what's set out for you, essentially? Why don't we have those parameters in terms of our clients? Why isn't there a call it a metric system to, you know, track and measure your clients in terms of responsiveness to requests? Um, what their general demeanor is when they're actually, you know, speaking to you, um, how timely they are with getting back to you with um information, um you know, just how do they pay their bills on time? Those kinds of things, right? And why don't we therefore also have a criteria around that? Like I find, I find sometimes that there are accounting practices that won't, they won't go down the path of having that courageous conversation to off-board a client because they're like, yeah, but you know, he's a pain in the butt, but he kind of does XYZ. So we're like, you know, we'll just we'll just deal with it. But why do you just deal with it? Why should you have to just deal with it?
SPEAKER_03:I mean, yeah, I mean, this opens up another conversation. Is there a is there a tax for this as well? I don't know. I you know, potentially there's a there's an extra admin fee that goes into some some of these clients if that's the case. It's like, look, yeah, you you ta you make me take longer. So at the end of the day, it comes back to what are we charging? Are we making a profit on that fee? If so, okay, they want me to be their personal assistant. Well, it's gonna cost them. Um, I don't know why you'd want to pay me those rates, but if you want to pay me those rates, you can. Or is it not work you want to do at all, or you don't want to put your staff through? That's another thing as well. So, I mean, maybe the KPI here is is it a profitable job? How profitable is it? Is it um because once again, if it's getting into a personal perspective, I think that's different. And yeah, so I think those, I mean, I don't know, we is that clear? Is that not clear?
SPEAKER_01:No, no, no, I agree. I think it is clear. I think the other, like I think the other factor that plays into this is the cost of acquisition. Going through the process of onboarding a client and actually getting them set up is kind of annoying because the system, because of the systems and because of the structure and because of the hoops that we all have to jump through to tick boxes, dot i's cross t's to ensure that you know we are compliant and making sure that we're doing the right thing. There are a lot of hoops to jump through. So it is actually a bit of a pain in the butt to you know onboard a new client. Equally saying that, there's no shortage of clients out there either. There might be a shortage of good clients, and to that end, there might be a shortage of good employees or team members, but that's not to say that there isn't a shortage of actual work out there.
SPEAKER_03:So yeah, no, absolutely. I think there's a great time to be in the to be running an accounting firm from what I hear is if you're running a decent accounting firm, uh you're probably overwhelmed with business.
SPEAKER_01:Yeah, that's that's how I sort of see it. I think, and you know, businesses that firms that aren't necessarily overwhelmed are potentially being more picky and choosy, which hats off to you if you are, just as a side note. I think that that's a brilliant trait to go through. All right. So I think, yeah, if if the client's being a jerk, if they're not actually, if you're not getting bang for buck out of them, if they're just hard to deal with, it's time to have a courageous conversation with them, I think. Um, and you know, there are lots of different ways that you can have that conversation. You don't have to have the conversation. You could just send an email. You could politely um suggest some other accountants in your local area that they might like to um go and visit. Don't know how ethical that one is, but equally, why not? Um like you know, um, you're at least still helping the client in that way. Um, but you've decided basically like, right, it's done, it's done. What about when the client leaves you?
SPEAKER_03:That's interesting. Uh, I mean, I guess you don't have too too much uh flexibility there, but I suppose, you know, as someone who works in software, when um, you know, you have a churned customer, as you would, as it would be technically described, someone who's come on board, signed up to your product, and then left at some point, you want to understand why. So I think if if a client comes to you and says, hey, sorry, we're leaving, it's like, okay, let me understand why. Has has someone promised you the world and now I'm actually you know genuinely like concerned for you? You know, okay, cool. Well, just don't be too proud if in three months it's not working out, I'm still here. Um, feel free to reach out anytime. If you've got questions about the new person, uh, I think leaving on a really positive note like that can only do you a favor, which is if they don't have a good experience, you're the first person that they would come back to once they realize the grass isn't greener. The other thing is to understand maybe it wasn't you, and this is a unrelated thing. Hey, just um we've got a new business partner, they had an is an existing accountant they really loved. It was part of the merger that we're gonna go to them. Or we're you know I'm moving to another city, and so I wanted to find an accountant more local to me. It's like okay, cool. There's some of the things here that are unavoidable really that aren't really in your control or your fault, and then there's others which are genuine feedback for you. Hey, that staff member really didn't do a good job of my work last year, we missed out on a whole bunch of things. I thought that should have been spotted given the fees we're paying you. Okay, good feedback. Um, good to know. Maybe they're right, maybe they're wrong, but that's at least how they saw it. So, you know, I think that insights that's always valuable to get.
SPEAKER_01:Yeah, agreed with that. I think um as well though, there is another category that clients drop off, is that when they don't have the balls to have a courageous conversation with you and tell you that they're leaving you, which is always not so nice. And there are, I guess, some things that you can do to minimize that. Minimise is the wrong choice of word, more so monitor that. Um, for example, like if you if anybody here is an Aussie accountant in the um and using Zero Practice Manager, there's a little report that you can run uh under the ATO online services area. It's the income tax client report, right? It takes about 24 hours for the information to flow through. So if you we always recommend request it on a Friday, and then by Monday, you'll come in and you'll check things. So basically what it does, it will update the due date field of all the matching client records. That's the first thing. But the other thing, once it's done that, is we've got two custom reports that we recommend for clients that we've built, which shows which clients appear in XPM but no longer on your ATO portal, and then vice versa. They appear on your ATO portal, but they don't appear in XPM, which means that somebody's done something internally, not so great. The first report that I just mentioned, though, is a very good way, and if you run it on a regular basis, like if you do this on a weekly basis, you'll actually get a really good handle on um who has dropped off and jump on it straight away. Because there's nothing probably I would say, not that I have ever felt this, um, but there'd be nothing worse than a bit of a kick in the guts, I'd say, if you receive an ethical letter from a new accountant and you're like you had absolutely no idea that they were going. It's just brutal, it's just harsh.
SPEAKER_03:Yes, that would be harsh for sure. Um, yeah, and that that's not nice. So yeah, I think that's that's a very good t tactic or tool to actually go off and do something about that. So yeah, no, I like that.
SPEAKER_01:Hmm, cool. Um, I was just wondering, do you think that we should uh hear from our wonderful sponsors?
SPEAKER_03:No, I guess so. All right.
SPEAKER_01:We love our sponsors, Jack. We do. And we love them. They're the best.
SPEAKER_03:We bloody love them.
SPEAKER_04:Ellie, uh, if you have been paying attention to any kind of news lately, you would have seen that there are some significant cybersecurity challenges that go on in the world around us. Not for big guys, but for little guys and everybody in between. Whether it's hackers trying to get access to our data, whether they're trying to change passwords, get cash, whatever it is, it's it is real, it is here, and it's something that as accountants we really need to be aware of, right?
SPEAKER_02:100%, and that's why at all in we have Practice Protect. It is the foundation on which we stand in our cloud solutions. It offers superior cybersecurity for the modern accounting firm, right? Which is us, right?
SPEAKER_05:Superior.
SPEAKER_02:It controls access to client data, you can manage your risk, you can stay compliant with an all-in-one platform. And a little birdie tells me that some insurers, if you use this product, will give you a discount on insurance. Now, if that's not a reason to use it, I don't know what it is. What do you think, Andrew?
SPEAKER_04:I think that's incredible, and I believe they have over 6,000 cloud integrations and counting. So whatever platform you got, they probably can protect it. Over the last 10 years, Ignition has helped to transform the way that Illuminate communicates and sells our value. It helps to provide clarity on the scope of work and our feeds and ensures that every signed proposal equates to instant revenue for us. Did you know that the smartest businesses that run an Ignition 24% average revenue growth in 12 months, 18 hours saved per week on average, and 91% of payments are collected automatically. Now in professional services, we know time is money, and every hour that Ignition saves is billable and can generate more revenue, or simply helps you get time back. Which is probably what Allie's doing right now, because she's not here with me. She's probably relaxing on a beach or something. Hey Ali, Ali, where are you? Uh anyway, you know what? Get on Ignition, it's gonna help to transform your business and your life. If there's one thing that I know, Allie, is that I need a lot of help. Now, outside of personal life stuff, it's when I'm running my accounting business, I get stuck in my head, I'm going round and round in circles. But you know, there is someone out there who can actually help you as an accounting firm owner to do good stuff.
SPEAKER_02:And it sounds to me like you need to hit up Planet Consulting. They are tailored solutions for professional firms, and their purpose is to enrich your life.
SPEAKER_04:I love an enriched life. I really do. They do workshop facilitations, professional coaching, and mentoring. So no matter where you are, get on the planet consulting.
SPEAKER_01:Okay, so we've talked about the whys and the hows and all the rest of that kind of stuff. What about the process to offboard clients? Which isn't probably that convoluted if I'm being completely honest with you. Like it's actually way easier than onboarding them, but it's also onboarding in reverse. So if um I mean, did you ever when you're back in practice, did you guys have a um a checklist of stuff that you used to do?
SPEAKER_03:Never lost a client. Well, I mean, that's how I remember it. Bless you, Jack. That's how I remember it.
SPEAKER_00:Bless you, Jack.
SPEAKER_03:I mean, surely we did, but I don't remember the process. So I am I may revert to you here, given this is probably your cup of tea, something you help famous with on the regular, I take it.
SPEAKER_01:Yeah, we do. Um, so there's obviously some pre-offboarding checks, and we've we've got just sort of a very basic, very basic, just so just caveat to this, very basic. Um, so you know, like have you received the ethical letter from the client, for example, right? Or from the new accountant. Um are there any documents that you need to post back either to the client and or to the next accountant? Um, do you somehow need to, if you know, if there are scanned documents, do you need to be able to forward them on to somewhere allow them to get them? Um I think the bigger one here is are there any outstanding invoices? Thank you. Uh internal systems. So once you've done the external client stuff, I guess, you've then got some internal stuff that you also actually have to do. So you need to obviously make sure that you're out of your that they're out of your practice management system, um, that they have been archived from a ledger perspective as well, um, or transferred that across depending on who owns that file, just as a side note. Um, I would also suggest, no, not so much for like your receipt management tools, like um definitely from the ledger who owns that one. Um in your document management files, you need to be able to archive them. Your workflow management, if you've got any jobs or anything like that open, if you use an Excel spreadsheet, if you use something else, making sure that that client has been removed from your workflow management system.
SPEAKER_03:If you use a spreadsheet, go back to season one, episode one, please. Thank you.
SPEAKER_01:Yeah, pretty much. But also, I mean it's still anyway, let's move on. Um if you have any marketing applications, so I'm torn about this one. So on one hand, you should probably remove them, but on the other hand, I'm like, there's an unsubscribe button, they can unsubscribe from that one. It depends on depends on how the client has decided to depart and what the um the temperature of that relationship is, okay, would be where that's going. Um the other ones are you know, ABR removal, ATO, that kind of stuff, just making sure that that's a thing, ASIC as well for the AU market, obviously. Uh if there's any business name transfers or anything, I'm assuming that most of them these days they're not, but just to ensure that. Uh I already spoke about this, but the zero subscription, um, any other data capture tools like receipt bank hub docs, you know, those kinds of things, just make sure that they have been disconnected or dexed. Sorry, I can't believe I just said the word receipt bank. Goodness me, Amy. Get with the times. Um, my bad. Um review any proposals that might be outstanding, especially if you're using ignition. So if there's any further payments to be taken out of the client, and I guess this is another oh sketchy one whilst we're on the topic of ignition. Uh, if you've had a client that's on an annual service agreement, whether you owe them any work based on what they've prepaid for or whether you potentially owe them a refund, depending. Typically not, but you might owe them some work based on if they're on an annual service agreement. So it might be that you, even though they might want to request to leave you, you might have an agreement in place around the timing of what that is. Um I'd also, where possible, maybe try and do a um, if you can, a bit of an exit survey, unless you know the reason. I mean, there's always this is an opportunity to improve, and it's always good to hear feedback from um clients around why they're deciding to move on. It might be for really good, relevant reasons, things that you weren't aware of. You may as well ask the question. You've got nothing to lose. And if it's not you, maybe someone who is disconnected from that relationship, that it's somebody else within the firm asking those questions. There's no harm in asking for feedback. The worst that they can say is no. But it might, if you do hear feedback, it might be, as I say, an opportunity for you guys to improve.
SPEAKER_03:That is a very good list.
SPEAKER_01:Thanks. Cheers.
SPEAKER_03:That's very like that.
SPEAKER_01:I guess that's what the process is for breaking up with a client, which I mean it's harsh, it's sad, but that's what it is.
SPEAKER_03:That's right. That's right. And I mean, Amy, there's I suppose there's some relevance to this topic as well.
SPEAKER_01:There is. You're gonna you might make me cry.
SPEAKER_03:I hope not. I hope not. But um, and and there's been some there's been some, you know, some of these difficult conversations that have had to happen because courageous conversations. Courageous, that's a great word for it. Um and that's right. Look, it's probably a bit of a strange a strange thing to say, but um here we are, getting towards the end of season five. And why are we talking about off-boarding? Well, because it's useful and valuable for for everyone who's listening in, but also because it's very topical, because I have decided to step away at the end of this season from the potty, um, and away from my amazing co-host Amy. Not nothing personal, obviously.
SPEAKER_01:Are you sure? Because I feel like you're breaking out with me, Jack.
SPEAKER_03:See, this is this is how it feels. I understand. I appreciate how you feel. But I promise you, I assure you, this is uh It's not you, it's me.
SPEAKER_00:I've heard it all before, Jack. I've heard it all before.
SPEAKER_03:I'm living we're living it, we're living the uh cliche, but I mean, yeah, lots going on in work and life on my side. Uh I also think genuinely and appreciate all the support you, Ali and Andrew have given me, but I genuinely do appreciate that I have been out of practice now for a fair while, a fair chunk of time. And I think every day that we meet and chat about things, and I do find myself catching myself a lot thinking, should I really be the one people are listening to if they're running an accounting firm or bookkeeping practice? Because you know, you don't want to listen to some guy who's a you know salesman at a software company for how you should run your run your practice. So maybe I got some insights, maybe I got some things that are useful and valuable. I'm I hope I do. Um, but I still think there's no there there shouldn't be, and and that's not the reason um entirely why why I've decided to step away. There's lots, as I mentioned, going on in work and life that that I want to focus on. But I think it it's it should also represent a nice um change of pace. Uh fingers crossed, and I've heard good things about a potential person who might be stepping into my very small shoes here. But they're big shoes, Jack.
SPEAKER_01:Very big shoes to fill.
SPEAKER_03:Very big-sized shoes. Um, but yeah, so I'm I'm excited for that. You know, I'm excited to to give you all a break from me and to hear a new voice because I think at the end of the day that inevitably I think change is inevitable, and I think it's good. Um, we talk a lot about it in the conversations we have. So to have a change of pace, new perspective, I think it can only be valuable for this pod. I think it can only be more valuable for the podcast or Lozie pod uh in general, and who knows? I may come to regret this decision.
SPEAKER_01:Uh, but will you have fo will you get FOMO? I feel like you're gonna get FOMO.
SPEAKER_03:I do get FOMO regularly, so we'll see. We'll see. But for now, I feel content. I feel content. It's been a good five seasons and we're not done just yet, but um, we're very close to being done. So on my side, the the offboarding list that I have is to first thank you, Amy, for for being a massive uh, you know, part of my accounting tech life over the last, well, it's probably 10 years now, be on the podcast as well. And it will continue, I'm sure. Uh, but it's been really a pleasure of mine to chat with you on the regular, and I appreciate your honesty and transparency. And um, you know, I think you bring a lot to the to the conversation, which others might be afraid to share. So um, yeah, I I've always admired that. So thank you for for everything. Uh, as a as a podcast partner, I couldn't ask for much more.
SPEAKER_01:Thank you, Jack. Now I am crying. Cheers.
SPEAKER_03:And uh, and and and then of course, thank you to everyone who's lit listening in. Uh, I'm always surprised that there's people who who tune in and actually take the time. I don't know how you feel about it.
SPEAKER_01:Yeah, I'm genuinely it's still it still amuses me, amazes me as well that people listen to us. I'm not gonna lie.
SPEAKER_03:I feel like for a while I just thought the buzz sprout numbers were just like made up. But then again, you run into someone at an event and they say, I listen to every episode and I really appreciate it and learned a lot, and you're like, okay, cool. You know, because you do feel like sometimes you're screaming into a void when you're talking to your microphone and recording yourself.
SPEAKER_05:Yeah.
SPEAKER_03:Um, but yeah, it's nice to know people have listened, it's nice to know there's been some positives that have come from that, and uh to everyone who's enjoyed anything that I've had to say, you know, don't get me wrong, you you you'll you'll be getting more value from this podcast moving forward, I'm sure. So um, yeah, certainly don't stop listening uh and keep on tuning in. So yeah, and then lastly to Ali and Andrew as well, who the mum and dad of the podcast uh who opened their doors to both of us, but um obviously birthed our podcast. Birthed our podcast. I'm not gonna birth the podcast. That got weird. They handpicked us for uh uh uh participating in it and being involved in it. And I've really um loved it. And those guys have been awesome to me thro throughout this and throughout um yeah, once again, the my broader journey. So yeah, I'll be back for one more pod after this, and who knows, maybe there'll be guest appearances over the next five, ten years of you guys. I will not be offended if I'm not invited back. So just thanks again to everyone, Amy. Really appreciate it. And yeah, I guess you can officially offboard me.
SPEAKER_01:Oh, I don't want to officially offboard you, but uh from myself, from Ally and Andrew, we can't thank you enough for everything that you have brought from our first few episodes where every intro was something horse related. Why did we do that? God, that was funny. If anybody wants a good laugh, go and listen just to the first two or three minutes of every episode from the first season. Anyway, um gosh, we were newbies. It was very funny. I know how nervous we both were and how nervous we still get doing these episodes, just making sure that we are hopefully providing value uh to all of our listeners, if nothing else, you know, as like just I sharing those sentiments, Jack. I this wouldn't be happening without everybody who has been listening to us. So um thank you to everybody. But Jack, thank you for being an amazing co-host. I have had a lot of laughs with you over the last five seasons. And as you say, probably about the last 10 years in the industry. I know this is not the end, and I know that's just this is just the next evolution of not only the podcast, but your life, where you're going, um, and you know what's happening in the industry and everything like that. So thank you for everything that you've brought to our um podcast as well. No, not joking, there are tears there. Um, so watch this space. We will have a bit of a special announcement. Uh, I believe we are doing one more episode for this season. We're doing our Christmas wrap-up, and we might be able to get our new podcast co-host along for the ride to introduce themselves.
SPEAKER_00:I'm not giving I'm giving nothing away as to Uber.
SPEAKER_03:When you can offboard one and they happily welcome another one into their position.
SPEAKER_01:Isn't it? See, this is what happens when you know the right people and it's handled in the right way. It's you know, when the right process is taken to offboard the client, it opens up the energetic space for the next new wonderful person to also come in. See, this is how the universe I'm done. I'm done with the analogies, I'm done.
SPEAKER_03:Well, I'm not done yet. One more to go, but um, yes, thanks again, everybody. Uh Amy, especially. Appreciate it.
SPEAKER_01:Big love to you, Jack, and we will see you soon. Let's wrap this up, Jack. Thanks, everybody. Chat soon. Okay. Bye.
SPEAKER_02:Hey team, it's Ellie and Andrew from All Aussie Accounting Adventures here. I hope you really enjoyed this episode with Amy and Jack. What did you think, Andrew?
SPEAKER_04:Oh, stunning as always, the two of them are brilliant minds and are brilliant communicators. So we hope that you have got some incredible learnings out of this episode. And if you'd like to continue to follow us, make sure you check out our website, find us on the socials, you'll see accounting adventures or look for all Aussie accounting adventures wherever good stuff can be found, whether that's conferences, whether that's websites, whether that's podcasts or social media.
SPEAKER_02:Remember to share it around, my friends, like, review, we love that stuff. So come on, join the adventures with us.